Frequently Asked Questions
Everything you need to know about your Custom Snappies experience.
How long does it take to receive my custom order?
Since each item is custom-made to order, please allow 3-5 business days for production. Shipping typically takes an additional 2-7 business days depending on your location.
Can I return a personalized item?
Because our products are custom-made specifically for you, we cannot accept returns unless the item arrives damaged or there is a manufacturing defect.
What materials are used in Custom Snappies apparel?
We use premium, high-quality fabrics including 100% combed cotton and eco-friendly blends to ensure both comfort and durability for all our custom designs.
How do I track my shipment?
Once your order has been crafted and shipped, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my order arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage. We will prioritize a replacement for you at no additional cost.